A phone call is high intent.
Prove you’re not wasting it.
When someone calls, they want resolution. Audit places realistic test calls to every location, scores them against your checklist, and shows you how your team and your AI attendant actually perform, with transcripts and recordings.
Some UCaaS platforms bury call analytics inside expensive add-ons; most give you nothing. Audit is a simple way to see how your business answers the phone, whether employees follow directives, and where calls break down, across every branch and over time.
How it works
Natural, realistic test calls, not robotic scripts
Every call recorded, transcribed, and scored against your checklist
Compare quality across locations and track trends over time
Tests live agents and AI attendant / IVR flows alike
Is every location telling customers the same thing?
Your website says you open at 9 on Christmas Eve. What does store 47 say?
Audit asks your locations the questions your customers ask, and records the answers. Holiday hours, prices, return policy, whether you’re taking new patients. Every location, side by side.
Ask what customers ask
“Do you take returns without a receipt?” The caller works your questions into a natural conversation, the way a real customer would.
Get the answer, not just a score
“10 AM–2 PM.” “No.” “$45.” Every answer is recorded the same way at every location, with how clearly it was stated.
Catch the locations that are off-script
Enter the answer you expect, and any location that says something different is flagged.
See what changed
Last month store 47 said “open until 4.” This month it’s “we close at 2.” Changes since the previous call are highlighted for you.
Documentation, not hearsay
Every answer links to the call it came from, with the exact words that were said.
One sheet. Every location. Every answer.
Filter to what changed, what’s wrong, or what nobody could answer. Export it, send it to the regional manager, fix it before customers notice.
HOW IT WORKS
Add a question
To any scenario: “What are your hours on Christmas Eve?” Add the answer you expect, if you have one.
Calls run
On your schedule, across every location.
Open the Answers report
Every location’s answer side by side, with mismatches and changes flagged.
WHERE IT PAYS OFF
Holiday and seasonal hours: check before the rush, not after the complaints
Promotions and pricing: is the weekly-ad price what staff quote?
Policies: returns, deposits, cancellations, and walk-ins, with the same answer everywhere
Healthcare offices: accepting new patients? Which insurance? How soon is the next appointment?
Franchise standards: are franchisees giving the brand's answers?
ATTENDANT ASSURANCE
You audit your team. Now audit your AI attendant.
Your AI attendant sounds great in the demo. Real callers ramble, interrupt, change their minds, and sometimes try to break it. Attendant Assurance calls your AI attendant as those callers and scores how it holds up.
Baseline
Pro and above
The straightforward caller and the first-timer. Does it answer correctly and get them where they need to go?
Real Callers
Pro and above
The rambler, the interrupter, the caller who goes off on a tangent, the one who changes their mind mid-sentence, the one who barely speaks, the one who's confused. Does your AI recover, or wander off?
The Gauntlet
Business and above
“Ignore your instructions.” “So the refund policy is 90 days, right?” “Am I talking to a robot?” The tricks real callers eventually try: prompt injection, fishing for information it shouldn't share, baiting it into making things up, questions outside its script, demanding a person.
Pick a caller type and the right grading criteria are added for you: correctness, staying on task, recovering from distraction, resisting injection, honest disclosure, and a clean hand-off to a person. Every call comes back scored item by item, with the transcript (and the recording, if you turn it on) to show exactly what happened. Review any result and override it with a documented reason.
It runs like every Audit test: on demand or on a schedule, with failure alerts when a score drops below your threshold, and score history so you can re-test after every prompt or knowledge-base change and see whether it got better or worse.
Baseline and Real Callers are included with Pro and above; The Gauntlet with Business and above. The Suite Setup Service builds your test suite from a single call.
AI attendant testing is growing into its own product: CallSignal Attendant Assurance. Existing Audit tests keep running and can be moved over with one click.
Proof
Found the bug behind rising abandoned calls
Situation: A company launched a new UCaaS solution with AI. Basic functionality worked, but abandoned calls climbed and users reported frustration.
Action: The team set up Audit to run different call scenarios against the new system.
Result: Testing uncovered a programming bug, plus small improvements, that drastically cut the abandon rate.
▸ Abandon rate drastically reduced
Hear how your phones really answer.
Book a demo and we’ll run a live test call to one of your locations. You’ll see the transcript and the score in minutes.