A phone call is high intent.
Prove you’re not wasting it.
When someone calls, they want resolution. Audit places realistic test calls to every location, scores them against your checklist, and shows you — with transcripts and recordings — how your team and your AI attendant actually perform.
Some UCaaS platforms bury call analytics inside expensive add-ons; most give you nothing. Audit is a simple way to see how your business answers the phone, whether employees follow directives, and where calls break down — across every branch, over time.
How it works
Natural, realistic test calls — not robotic scripts
Every call recorded, transcribed, and scored against your checklist
Compare quality across locations and track trends over time
Tests live agents and AI attendant / IVR flows alike
Proof
Found the bug behind rising abandoned calls
Situation: A company launched a new UCaaS solution with AI. Basic functionality worked, but abandoned calls climbed and users reported frustration.
Action: The team set up Audit to run different call scenarios against the new system.
Result: Testing uncovered a programming bug — plus small improvements — that drastically cut the abandon rate.
▸ Abandon rate drastically reduced
Hear how your phones really answer.
Book a demo and we’ll run a live test call to one of your locations. You’ll see the transcript and the score in minutes.